Your site, kept running

Yes, with 30 days’ notice. Tell me you’re leaving and the next 30 days become the offboarding window: your site keeps running, I prepare the full handover (code, content, database, a final verified backup), and I’ll coordinate DNS with your new host directly rather than hold anything hostage. You’re billed through the notice window and nothing after.

You keep everything. A clean exit is part of the service, not an obstacle course.

Anything I do by hand at your request: content and layout changes, new page sections, template tweaks, form and integration fixes, small features. Routine work never touches your hours. Updates, backups, monitoring, and security patching are covered on every plan.

Yes. Managed hosting is included in every plan, on cloud infrastructure I configure and manage myself. One bill, one person responsible for the whole stack. If you’re contractually stuck on your current host, that usually still works. We’ll sort it out during onboarding.

We just do the work. Overflow bills at the plan-member rate of $150/hr (my standard rate is $200 for work outside a plan), or you can move up a tier if the extra need looks permanent. Anything genuinely big (a redesign, a new integration, a migration) gets scoped as its own project.

No, hours reset each month. That keeps the plans priced where they are for what they include. If you know a bigger month is coming, tell me ahead of time and we’ll plan the work as a small scoped project instead of burning plan hours.

Almost always, yes. Inheriting other developers’ work is a large part of what I do. New sites start with a free health check: I look at the codebase, plugin stack, hosting, and backups and tell you straight what shape it’s in.

Sites I built onboard free. For everyone else there’s a flat $500 onboarding fee. It covers the real first week: a full audit, migration to my hosting, a staging environment, security hardening, and a verified backup. Half of it comes back as account credit after your third month.

Yes. Pay for the year up front and the twelfth month is free. Monthly stays the default, and nothing about the plan changes either way.

If you cancel an annual plan early, the same 30-day offboarding window applies, and you get the unused months back: the months you used are re-billed at the regular monthly rate and I refund the rest. You only lose the discount you didn’t finish earning.

Yes, on Growth and Network. Written response-time and uptime guarantees are scoped per engagement: what I commit to depends on the size and stakes of what I’m guaranteeing, and the plan is priced accordingly. If your procurement process needs a formal service-level agreement, that conversation starts on the contact page.